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<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.57%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85.4%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.149979E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>13</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.657</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>114%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.58%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85.1%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.280223E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>20</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.95</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94.65%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.50%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82.73%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.293233E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>25</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.504</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>90.26%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.58%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>83.47%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.299172E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>11</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.222</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87.77%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.71%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>81.10%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.298902E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>32</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.617</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.42%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.60%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>79.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.306742E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>30</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.591</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99.28%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.73%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>703</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>79.16%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.325341E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>30</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.587</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98.78%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>676487</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.86%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>147316</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>145488</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>147641</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>148892</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>149546</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>150523</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.87%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>151510</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>100%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19660</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.17%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>100%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19624</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>100%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>100%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>100%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19482</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>At Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.40%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>451594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>At Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.4</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>427164</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.8%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>487287</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>485268</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.94%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>490785</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>489668</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>494172</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.76%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>811894</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>n/a</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82.4%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>817803</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>n/a</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>90.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>820682</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>83%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>69%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>825754</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.661</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>68.8%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>827959</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>112%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>80%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>832655</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>164%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>69%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>836981</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.84%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>355685</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.94%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>355342</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.963</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.92%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>360584</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.30%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>365559</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.77%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>368438</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.655</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.54%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>372332</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.63%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>374789</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.232</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.9</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.72</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>84389</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.90</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.88%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>85433</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>73%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.43%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>87012</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>70</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.03%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>88626</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>76%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.26%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>89906</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.31%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>90530</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>265.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.54%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>91107</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.32%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86.24</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91.36%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>27434</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86.24</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91.36</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>28025</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>92.48%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>28517</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>10</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>92.48</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>29035</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.41</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.38</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39312</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.41</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.38</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>31343</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.60%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.41</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.38</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>31632</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cornwall Street Railway Light and Power Company Limited</Current_Company_Name>
<Historical_Company_Name>Cornwall Street Railway Light and Power Company Limited</Historical_Company_Name>
<Year>2021</Year>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Rate_Category>0</Rate_Category>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cornwall Street Railway Light and Power Company Limited</Current_Company_Name>
<Historical_Company_Name>Cornwall Street Railway Light and Power Company Limited</Historical_Company_Name>
<Year>2022</Year>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>0</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Cornwall Street Railway Light and Power Company Limited</Current_Company_Name>
<Historical_Company_Name>Cornwall Street Railway Light and Power Company Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>0</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>0</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>0</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>0</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>0</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Excellent</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>142431</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Excellent</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>145267</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Excellent</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>146981</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.4 Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Excellent</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>149079</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>99.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.4 Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Excellent</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>151838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>99.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.32%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.1% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>88%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156300</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.1% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>88%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>155382</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>104.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>88.60%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2016987</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>76.81%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.60%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>89.30%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2046424</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.75%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>93.00%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2043657</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>92.48%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91.70%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2068975</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.51</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>116.67</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>88.97</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2104838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>114.79%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>90.42%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2142498</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99.19</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>83.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1457016</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.38</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98.76</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>513372</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.906</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.37%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1948331</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.273</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.66%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1959961</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>105.71%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.48%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1974177</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.271</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>97.37%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.03%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1167385</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.524</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.78</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1179629</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.52</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.28</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1192722</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.505</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.84</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1273646</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.004</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>61.36%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.87%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>699474</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>6</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>3.645</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>82.07%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.82%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>708628</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.605</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.83%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.90%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>708698</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.82</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>20.45%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>716990</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>60.41</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>81</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>703676</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Inspected</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.618</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.6</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>79</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>693989</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.805</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>112.4</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>74</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>747254</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>4</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.297</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>20.2</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>737810</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.329</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>40.6</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>81</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>730807</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.311</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>61.9</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>75</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>766062</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88.4</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>75</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>761543</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.306</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.3%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.72%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.63%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1026074</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.74%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1122571</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.214</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.10%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1062444</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.213</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>76.8%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.27%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1052713</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>107.1%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.49%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.18%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1067447</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>109.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.16%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1053700</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>136.1</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.32%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1089715</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.212</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>55.64%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>73.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.43%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>208459</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>75.93</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>73</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.94</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>212552</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>77.41</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.90%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>218122</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.27</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>79.48</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.75%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>221549</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.44</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.82%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>224311</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>93.39%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>74.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.80%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>227163</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94.48</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>229721</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.34%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.1%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.89%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>248881</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.49%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.85</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>288028</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>106.8%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.75%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.58</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>285416</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.229</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>104.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77 %</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.26</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>288839</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.226</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95.1%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.62%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76 %</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.43</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>294761</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.7</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.69%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.66</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>298209</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99.3</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>97.01%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>307364</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>47726</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>18.80%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.26%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.52%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379918</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>37.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>365793</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>57%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.15%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>370925</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>76.13%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.08%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>373662</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.65%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.6%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>377745</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99.84%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.4%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379817</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.75</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.39</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>378054</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>103.6</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>255962</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>112</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>270228</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.383</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>92</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>263066</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>105</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>274786</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>278307</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>106</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>280731</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>104</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>272846</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>127%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.52%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89.3%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45315</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78.51</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>78%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.77%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91.7%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45393</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79.91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>119.8%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91.7%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45396</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79.91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>109.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.75%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45396</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>178.7%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.77%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45541</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>145.3</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>99.7</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>44779</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>10</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.44%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>99.7%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>44842</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.9%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>86.84</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>488877</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>115.9%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>79.5%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>486939</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>119.6</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>79</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>488010</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>126%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>83.1%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>505230</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>ON Plan</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.75</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>787621</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.672</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Plan</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.55%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>796130</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>80.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.60</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>806779</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.97</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>77.1%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.65</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>816538</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>75.1%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>87.8%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1336274</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.473</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>83.7%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1366654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>89.0%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.73%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1395538</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.47%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>84.19%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>545529</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>84.72%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82.69%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>577725</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>110%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>87.60%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>576860</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>90.44%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93.60%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>87.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>577377</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>74.86%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.60%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>84.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>578941</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>79.31%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>93.12%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>580786</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>116%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.33%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.48%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>583222</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>86.64%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.8%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>139034</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>86.23%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.8%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>140623</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>67.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.89%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>141831</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94.02%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>143900</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95.95%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>144009</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.86%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>144377</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>107.8%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.92%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>144742</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>123.38%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277895</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>114.56%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>276856</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>104.55%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277680</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>113.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277687</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108.10%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>248278</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.591</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.91%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>279340</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81.15</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.176</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94.67%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>285427</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Established</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33250</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Established</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.2% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33327</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77.43</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>New DSP</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.2% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33241</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77.43</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33332</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>97.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33437</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.84%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33535</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78.54</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33582</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78.54</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>25%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91.48%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.82%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14930</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>99</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>20%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.82%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14945</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Inspected</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>75.25</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.51%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>94.34%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15206</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>75.25</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.59%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90.51%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>94.34%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14068</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79.64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.55%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.40%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.22%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15337</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79.64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.74%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.22%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15637</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>92</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.53%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.22%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15797</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>92</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87.20%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>96.13%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67153</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87.2</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>96.13</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67362</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>76</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.54%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82.22</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67824</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>76.33</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.65%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67581</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>complete.</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67885</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>0</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>68222</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>68390</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>89.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14984</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14809</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14780</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14850</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14862</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14849</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.93%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.43%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>87%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.307003E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>11</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.09</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>106.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.41%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.327522E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>18</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.146</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.2%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.35%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>82.6%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>77%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.356695E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>33</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.267</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.9%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.17%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>82.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>77%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.385108E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>15</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.12</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>126.03%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.01%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>82.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>74%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.388682E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>40</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.321</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.17%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.04%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>82.1%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>74%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.394883E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>48</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.385</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>105.3%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85.7%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>76%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1.439928E+07</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>28</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.223</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>169114</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Pending</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.89</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>172482</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Pending</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>174975</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>0</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>455935</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.35</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>71</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>0</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>452244</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.175</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>71%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>6</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>428487</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.175</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>97.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>41929</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>70.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>96.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>44622</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72.38</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>94.28%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>49005</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72.38</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>89.35%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>48977</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>73.93</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>94.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>50542</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>73.93</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>94%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>94.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>51931</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>73.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro One Remote Communities Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Remote Communities Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>96.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>56627</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>73.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>113.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85.52%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3992019</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>84.69%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>89.32%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3993783</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>89.00</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>89.88</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3814704</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.171</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>92.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>89.04%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4228808</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>90.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>86.03%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4287550</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.167</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>75.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>85.65%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4321415</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>87.16%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4460530</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.159</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.73%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.79%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>213857</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>110%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>223870</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>93%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>228116</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>109%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>236721</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>62%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>242958</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>90.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>255465</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.366</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>156.1%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.75%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>274995</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.558</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.71%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>350380</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Trending Up</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>92.04%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.18%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>345527</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.57%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.06%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>346767</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>95.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&quot;A&quot;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.68%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>347835</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.74%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&quot;A&quot;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.04%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>347858</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&quot;A&quot;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.49%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>348440</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.08%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.86%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>&quot;A&quot;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.63%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>355503</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.70%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.14%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>126462</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.70%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.41%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>127537</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.70%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.77%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>129003</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.70%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.46%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>130512</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>81%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.88%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>132131</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>81.25%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.94%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>133505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>81.25%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.17%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>139125</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>75.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>164659</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>75.5</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>166469</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>168159</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>170390</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.64%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.96%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>173408</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>75%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>175269</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100% Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>75%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.95%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>178303</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.76%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.7</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1864321</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.04</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.74%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1895511</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.989</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.5%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1902462</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.98</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.52%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1906495</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.326</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.72%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1927781</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.43%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1946776</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>7</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>2.258</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.66%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.39%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1968533</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>4</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.286</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>on track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.2</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>485286</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>on track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>493316</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>on track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Compliant</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>502320</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>na</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Compliant</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>513765</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>na</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>Compliant</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>521362</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.95</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>523798</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.348</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.73</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>533476</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>103</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>93.7</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>526124</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>64</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>79.61%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.7</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>523664</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.6%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>621781</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>103.97%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.73%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>519123</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>117.02%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>542737</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>174.44%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>543836</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>311.31%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.3%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>543375</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.971</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99.27%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.06%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>664219</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88.79%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>721305</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.988</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>103.99%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.06%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>691638</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.311</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>105.06%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.35%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>695618</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>85.52%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.67%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>699632</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108.22%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.48%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>706439</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.18%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.21%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>718752</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.652</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.8%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>12</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>116838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>96</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>14</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>114402</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>130</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.0</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>18</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>116337</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>153</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.0</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>12</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>119233</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>113</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.64%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>11</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>120774</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>112</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>122154</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>162</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>8</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>124225</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.73</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39502</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.23</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39559</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>on track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.7</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39684</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>on track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.94</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39630</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>112%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.72%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>4</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>303042</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>119%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>3</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>304249</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>102%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.71%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>2</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>304378</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>23%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>4</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>305532</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>42%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>6</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>332508</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.148</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>67%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>91.71%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>4</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>334995</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.86%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>2</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>336557</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71538</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71535</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71577</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71478</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Not Inspected</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81.67</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71978</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81.67</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72065</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.06</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>87%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72191</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.06</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>96.5%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>868906</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Above target</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>96.3%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>874265</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.522</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.54%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.6%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>900986</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>94.2%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>891654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91.2%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>905477</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>94.5%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>902436</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>95.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>917840</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>161425</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>96%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>78.2</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>153427</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>102</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.84%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>154210</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.83%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>155266</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.45</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>156%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.73%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.62%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156212</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>110%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.67%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156800</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>93%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.89%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.76%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>158604</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>70.2%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.30%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95% satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>103</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>701175</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>99%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>238</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>718384</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>98.3%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.04%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>68</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>719438</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.5%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>103</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>726046</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>96.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.5%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>173</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>733530</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>118.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>89.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>175</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>746684</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>88.2%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>178</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>755591</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.3%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.5%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>131280</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80.3%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.6%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>127121</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.0%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>136441</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>146166</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>134984</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>129753</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>84%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>141080</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.80%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>387853</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>79</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.82</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>359771</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>90</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.76</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>369177</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.271</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>104</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.63</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>370746</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>103</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.75</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379645</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>23</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.75</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>407125</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>41</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.88</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>406274</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>33%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.82%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52413</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>45.8%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.89%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52514</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>58.3%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52841</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>62.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.35%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>86%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.97%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53249</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>62.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53497</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>62.5%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53667</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>17.6%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.78%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53978</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>74%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>93.01%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72555</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>92%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.4%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72683</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>113%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.64%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.55%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72953</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>116%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.28%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>73038</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>165%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.98%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72580</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>116%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.47%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72677</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>128%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>98.45%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>7664</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108.4%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>72.07</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34110</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>89.86%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.86%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>72.07</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34100</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>122.3%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83.51</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>100</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34412</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>114%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.69%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83.51</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A-</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34745</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>117%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.78%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.22</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34921</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>128%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79.22</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>35157</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>109</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>83.48</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>35459</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>76%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>66434</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>100.00</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>673753</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95.60</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>685979</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.41</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>678638</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>N/A</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>683510</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.001</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>N/A</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>675598</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>108%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>684520</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>101.14</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>A+</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>604643</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>in progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.73%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>satisifed</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.62</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>88042</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>81.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>in-progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>89195</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>in-progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.80%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.2%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>97104</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>97.60%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>98099</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.70%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>94.7%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>96768</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>96.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>101350</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>111%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.9%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>103248</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>95%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.25%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>89%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9279134</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>69</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>6</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.209</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>105%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.21%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>90%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9438196</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>7</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.244</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>17%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.20%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>92%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9336671</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>24</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.831</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>36%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>91%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9438372</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>68</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>22</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.758</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>59%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.11%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>92%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9514598</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>68</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>29</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.997</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>81%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.20%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>92%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9528899</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>43</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.475</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>107%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.20%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>93%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9590205</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>34</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.161</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.6</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>0.128</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>165459</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>.045%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>158980</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>179049</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>176654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.69%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>178049</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>182508</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.9</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>188609</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Competed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>80</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>283940</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>80</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>287631</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>77</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>291844</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>96%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.89%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>297699</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.81%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>302816</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.402</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>98%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.70%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>309640</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.84%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>316705</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>69%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.57%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.1%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.87%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45398</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>79.8</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.49%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>81.1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.85</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45762</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>97.00%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.47%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.81%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45981</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>22%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.52%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>80%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.70</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>46555</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>40%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.82%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.85%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>48839</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>87%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.57%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.52%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>50035</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>152%</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.63%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.78%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52175</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>92.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.95</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>281296</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.77%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>95.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>97.18%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>284066</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.61%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.0</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.19</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>286363</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.78%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>98.83%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>286876</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.01</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>292345</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.54%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.01%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>285015</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
<Scorecard>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progre>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progre>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.81%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results>
<Customer_Satisfaction__First_Contact_Resolution>99.04%</Customer_Satisfaction__First_Contact_Resolution>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>298558</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_04>Compliant</Level_of_Compliance_with_Ontario_Regulation_22_04>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</Scorecard>
</dataroot>
